Business Diagnostics

When you first started as a manager you probably had dreams of having a positive impact on the people around you and the organization as a whole as you strove to engage people in achieving organizational goals. The tension between the array of complex issues that you face daily and your aspiration to achieve positive results can be daunting. This tension is the result of the balance between short term needs and long term goals. Jack Welch once said: “anyone can manage short and anyone can manage long. The trick is being able to do both.”

We can help you to achieve both by using diagnostic analysis to separate the noise from the key issues. We bring to bear years of expertise and experience on these issue areas to solve those problems that keep you from achieving your goals.

Business Diagnostics assists in determining the critical change activities you need to undertake by defining the conditions that exist at peak performance. From there, key performance indicators are developed to translate peak performance into observable behaviours. It is these behaviours that are the sextant to guide current decisions. Through understanding the degree to which these behaviours are observed by your employees, peers, customers, suppliers, distributors and other stakeholders you can determine how close or far you are from your aspired future state.

Resources are scarce and should be applied to those activities that add real value to the organization’s performance. We work with you to track the impact of improvement strategies on positive improvement. Those strategies that are not impacting change are eliminated and resources dedicated to those activities that do impact change positively.

Why establish performance metrics?
Why measure performance?
Performance measures are objective evidence of the degree to which an outcome is occurring. We involve you in the process of developing and choosing performance metrics and challenge you to think in terms of outcomes and results versus activities and milestones.

Periodic assessment gives you peace of mind knowing that your attention is being placed on the right activities. You can select from a library of best practices assessments, customize the assessment or develop your own assessment model.

As a manager you rely on data to inform your decisions. Senga Diagnostics provides you with that data.

Assessment helps to understand what is really going on in your organization beyond what you observe. This may confirm hunches or disconfirm assumptions. As a manager, you pay attention to the things that you measure. It makes sense therefore, to be clear about what you are measuring, why and how the results can assist in making better decisions.

By observing what is important you are able to take action on problems and opportunities while they are small and not wait until they are big.

You can access Senga Diagnostics from a library of best practice assessments or develop customized assessments to meet your unique organizational need.

All diagnostics are scalable and can be used at the team, department, division or organizational levels. Web based assessment provides feedback on key performance indicators (KPIs) level by team, department, division or organization. This enables the organization to apply the same benchmark measurement (KPI) to various parts of the organization at different times.

Change stratetgies can be tracked through implementation to dertemine which strategies are achieving desired results so that resources can be focused on those strategies with the highes impact.